Return Policy

We want you to shop with confidence at Redmond Therapy Lights. While we stand behind the quality of our products, our return process is designed to be clear and fair:

1. Eligibility for Returns

• Unused Products: If you change your mind, you may return an unopened, unused product in its original packaging within 30 days of delivery. Once received and inspected, we will issue a refund to your original payment method.
  
  
• Defective or Unusable Products: If you receive a product that does not work due to a manufacturing issue, please contact us within 30 days of delivery. We will ask for clear photos and/or videos showing the issue so our support team can confirm the problem before starting the return or replacement process.
  
  

2. Non-Returnable Situations

• Products that show signs of use, damage from misuse, or improper handling cannot be returned or refunded.
  
  
• Products that fail due to reasons other than a manufacturing defect (e.g., accidental damage, neglect, or unauthorized modifications) are not covered.
  
  

3. Return Shipping Costs

• Customers are responsible for return shipping costs unless the product is confirmed defective upon inspection.
  
  
• For approved returns, we will provide clear instructions for shipping the item back to us.
  
  

4. Refund Process

• Refunds are processed once the item is received and inspected.
  
  
• If returning an unused product, the refund will be issued after verifying it remains in original, resellable condition.
  
  
• If returning a defective product, a refund or replacement will be issued once the issue has been verified.